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Optima Bank

Loan Servicing Specialist

Lending – Portsmouth, New Hampshire
Department Lending
Employment Type Full-time
Minimum Experience Mid-level

Optima Bank & Trust, a locally owned, full-service bank with branches in Portsmouth, North Hampton, Stratham, Pease Tradeport, Bedford and Dover, is hiring a Loan Servicing Specialist for our corporate offices in downtown Portsmouth. 

We are an award-winning, fast-paced entrepreneurial company. At Optima Bank & Trust you’ll find a culture that promotes individual growth and teamwork while keeping focused on how to best serve our customers.

Primary Purpose

This position is responsible for accurately performing various loan servicing operational tasks in accordance with applicable rules and regulations, while providing exceptional customer service to both internal and external customers, thereby contributing to departmental, and bank-wide, strategic goals and objectives.

Job Duties: 

  • Monitor, track and ensure regulatory compliance as it pertains to homeowners insurance, flood insurance monitoring & tracking, escrow processing to include; disbursements and annual analysis, and Private Mortgage Insurance (PMI) tracking & annual notifications.
  • Investor reporting and remitting to include; payment processing for sold loans and participation loans, reporting monthly status of sold loans to investors, set-up of participation and sold loans on the core system.
  • Accurately on-board loans to the core system, process loan transactions and process renewals/modifications all in a timely manner.
  • Provide exceptional customer service to both internal and external customers by responding to inquiries, processing loan transactions, providing payoff quotes and processing paid loans.
  • Ensure the integrity of the core system by performing and reviewing file maintenance, parameter maintenance, adjustable rate changes, and other servicing duties as required.
  • Respond to construction loan advance requests by ordering the inspection and title update, review inspection report and disburse funds as approved.
  • Monitor and balance general ledger accounts daily and monthly.
  • Assume additional responsibilities as requested to meet customer, departmental and bank-wide workloads, goals and objectives. 

Essential Skills

Ability to work in a fast-paced environment. Must be able to multi-task, be well organized, possess time management skills and detail oriented.

Monitor and ensure regulatory compliance in all loan operational areas to include; Flood Insurance, Homeowners Protection Act, Real Estate Settlement Procedures Act and any other applicable mortgage servicing rules and regulations.

Ensure compliance with the Bank’s BSA Program, which includes BSA, Anti-Money Laundering, Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Currency Transaction Reporting (CTR) and Suspicious Activity Reporting (SAR). Successfully and promptly completing all associated periodic training requirements as established by the Bank.

Requires the ability to maintain physical condition and stamina in conjunction with assigned duties and responsibilities, which may include sitting and standing for extended periods of time, operating office equipment and other duties as assigned.  Driver’s license required.


  • Two to five years’ experience working in the loan operations area.
  • Computer literacy, with specific experience using Word, Excel and Microsoft Outlook and loan servicing core systems.

Optima Bank & Trust offers competitive salary and a generous benefits package including; health, dental, life, disability, 401K, paid time off, an employee assistance program and paid holidays.

We invite you to find out just how different employment can be when you work at Optima Bank & Trust.

Optima Bank & Trust does not discriminate against any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, Veteran's status or national origin.

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  • Location
    Portsmouth, New Hampshire
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